Want to cancel your Self-Exclusion?

You cannot cancel a Self-Exclusion yourself before the period ends — this is by design, to help you stick to your decision. Once the period is over, email support@678pet.mom if you want to reactivate your account. Our team will reopen it after the cooling-off period and discuss responsible gaming reminders with you at that time.

I think a family member has a gambling problem — can I get help?

If you suspect a family member or someone close to you has a gambling problem, you can email support@678pet.mom. Our team will keep your information confidential and handle it under our privacy policy.

Safe Play Guide

678pet Responsible Gaming Policy

Gaming should be entertainment, nothing more. At 678pet, we provide protection tools, limits, and support so every player can keep enjoying the game for the long term.

678pet's Commitment

678pet firmly believes that gaming should be enjoyed purely as a form of entertainment. We recognise that gambling to escape financial stress or to chase losses is a harmful behaviour.

That is why our platform provides players with clear tools, limits, and support so they can stay in control. If you have any concerns about your gambling, you can reach us immediately through our 24/7 live chat.

This page contains full information on responsible gaming, including how to recognise problem gambling, how to protect yourself, and how to get help.

21+

21+ Age Restriction

Only players aged 21 and above may open an account and play at 678pet. We strictly prohibit underage gambling.

If you are concerned that your children or young people nearby may access this gambling site, contact us and we can put protection on the account.

Protection Tools

Deposit Limit

You can set your own daily, weekly, or monthly deposit cap. The limit takes effect immediately after it is set, and the platform will not allow further deposits once you reach it.

Temporary Time-out

Use the Time-out feature when you want to take a short break from gambling. You can set a period of anywhere between 24 hours and 6 weeks; during that time you will not be able to access your account.

Self-Exclusion

If you want to take a longer break from gambling, you can choose Self-Exclusion. Once this option is active, you will not be able to cancel or change it yourself until the period ends — this is by design to keep your decision firm.

Play Time Reminder

When you have been playing continuously for more than 1 hour, a notification is sent to you automatically, reminding you that "I am losing track of time." You can request to turn on this reminder through live chat.

Spending History

You can check your full deposit, withdrawal and betting history in your account. Being able to see your spending clearly is a key part of responsible gambling.

24/7 Support Team

If you think you may have a gambling problem, contact our 24/7 live chat (in Myanmar language) right away. Our team can set limits for you, activate self-exclusion, and point you to outside support services.

Warning Signs of Problem Gambling

If you notice one or more of the signs below in yourself, take a break from gambling and consider reaching out for help.

Trying to borrow money to gamble, or gambling with borrowed money
Continuing to play "just one more time" to try to win back money you have lost
Hiding your gambling from family, colleagues or friends
Feeling anxious, tense or deeply unsatisfied when you are not gambling
Trying to stop gambling but being unable to control yourself
Gambling causing harm to your work, education or relationships
Gradually betting more and more, needing larger amounts to get the same enjoyment

Get Help Now

If you notice any of those signs, do not hesitate — contact us. The 678pet support team will explain all available options clearly before you make a decision.

24/7 Live Chat (Myanmar language) — immediate response

[email protected]

Our team supports players with gambling problems with understanding and without judgment. No penalties, no blame.

6 Ways to Keep Gambling Fun

Set a Budget in Advance

Decide how much you are willing to spend before you start, and do not go beyond that amount. Accept upfront that the money you play with may be lost.

Set a Time Limit

Decide in advance how long you will play, and commit to stopping when that time is up. Setting an alarm can help.

Do Not Chase Losses

Continuing to play in order to win back money you have lost is one of the most common signs of problem gambling. Think of losses as the cost of entertainment.

Do Not Play When You Are Tired or Emotionally Low

Playing when you are tired, upset or under a lot of stress can lead to poor decisions.

Be Open with Family and Friends

If you feel the need to hide your gambling, that can be a sign that a problem is starting. Keep talking openly with people you trust.

Remember It Is Just Entertainment

Always keep in mind that gambling is a form of entertainment, not a way to earn income. Holding on to that view is what keeps gambling enjoyable.

How to Use the Protection Tools

Log in to 678pet

Select "Responsible Gaming"

From the Responsible Gaming menu you can choose a deposit limit, Time-out or Self-Exclusion.

Set Your Limit

Enter the amount or period you want and confirm — it takes effect immediately.

Contact Us If You Need Help

If anything is unclear about any setting, contact our team via 24/7 live chat — we are always ready to help.

Child Protection

678pet does not allow players under 21 and uses an age verification system to protect against underage account access.

If you are concerned that children in your household may access gambling sites on your device, we recommend installing parental control software. This software can block sites that are not suitable for children.

If you suspect a child has gained access, email us at [email protected] and our team will assist you.

Responsible Gaming Quick Answers

You can set your deposit limit to any amount you choose. 678pet's minimum deposit is 3,000 Ks, so your limit must be set no lower than that. Increasing a limit does not take effect immediately — it only applies after a 24-hour cooling-off period. Decreasing a limit takes effect immediately.

You cannot cancel a Self-Exclusion yourself before the period ends — this is by design, to help you stick to your decision. Once the period is over, email [email protected] if you want to reactivate your account. Our team will reopen it after the cooling-off period and discuss responsible gaming reminders with you at that time.

First, stop playing immediately and reach out to 678pet live chat (24/7). Our team can enable Self-Exclusion, block deposits, and point you to external support organisations. Know that you do not have to deal with this alone — there are people ready to help.

Time-out is a temporary break where you choose a period between 24 hours and 6 weeks; your account reopens automatically when it ends. Self-Exclusion is a longer-term exclusion that cannot be cancelled or changed by you until the chosen period is over — choose this option only if you have made a firm decision to step away from gambling.

You can check your deposit history, withdrawal history, and betting history in your 678pet account at any time. Reviewing your monthly spending lets you see whether your gambling is staying within your budget, and it is an important habit in responsible gaming.

If you suspect a family member or someone close to you has a gambling problem, you can email [email protected]. Our team will keep your information confidential and handle it under our privacy policy.

A platform where you can play responsibly and have fun

At 678pet, the wellbeing, financial safety, and enjoyment of our players are our top priority. Our team is here to help at any time.