678pet Privacy Policy
This policy clearly explains how we protect and handle your personal information, and the purposes for which we do so.
Last updated: 29 October 2026
Introduction — Purpose of This Policy
678pet is a platform providing online casino and sports betting services for players in Myanmar. When delivering these services, we handle your personal information only for legitimate purposes and are committed to protecting it.
This Privacy Policy explains what information we may collect, the purposes for which we use it, who we share it with, and the rights players have regarding their personal information.
By using 678pet's services, you are considered to have accepted the data handling practices described in this policy. If you do not agree with this policy, please stop using the services.
Section 1 — Information We Collect
To provide our services, we may collect the following categories of information.
Information You Provide Directly
This includes information you submit when registering an account, logging in, and using our services:
- Full name
- Date of birth
- Email address
- Phone number
- Username
- Payment-related information
Automatically Collected Information
Information that our system automatically records while you use the service:
- IP address
- Browser type and version
- Device information
- Login time and duration
- Gaming history
- Session and cookie data
Financial information
When processing deposits and withdrawals, we securely collect and record the payment details you provide (KBZPay number, Wave Money number, AYA Pay number, CB Pay number, or bank account details).
Contact Information
When you reach us via Live Chat or Email, we also keep records of the communication content and history. This is solely to improve service quality and resolve issues.
Section 2 — How We Use Your Information
We use the information we collect only for the following purposes:
Account Management
Used to open, verify, suspend, and maintain ownership records of your 678pet account.
Financial Transactions
Used for financial operations including deposits, withdrawals, bonus payouts, and VIP reward payments.
Security Checks
Used to prevent account theft, fraud, and financial misconduct, and to ensure your account stays secure.
Customer Support
Used to handle player enquiries, complaints, and issues through 24/7 Live Chat and Email.
Service Improvement
Used to analyse gameplay patterns and platform data in order to improve service quality and the user experience.
Notifications
Used to send you announcements, bonus news, system updates, and policy changes.
Section 3 — Cookies and Tracking
What Are Cookies
Cookies are small data files stored in your browser. We use cookies for the following purposes:
- Essential cookies: To maintain your session and verify access
- Functional cookies: To remember your language and display preferences
- Analytics cookies: To understand platform behaviour and improve our service
You can block cookies from your browser settings; however, doing so may cause some features to not work properly.
Section 4 — Sharing with Third Parties
678pet does not sell, rent, or trade your personal information to third parties. However, we may share it in the following cases:
Payment Service Providers
We share only the information needed to process transactions for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers.
Technical Service Providers
We share only the information required for companies that handle server hosting, data storage, and platform maintenance to carry out their work.
Legal Requirements
We may share information to meet legal obligations in connection with lawful legal requests, court orders, or fraud prevention actions.
In all sharing cases, third parties receive only the information they need for their specific function, and they are bound by agreement to handle it in line with our data protection standards.
Section 5 — Data Security Measures
678pet has the following technical and administrative measures in place to protect your personal information:
- SSL Encryption (TLS): All data transmitted between players and the server is encrypted using SSL/TLS protocol.
- Encrypted database: Personal information stored in the database is protected with encryption.
- Access control: Staff can only access the information relevant to their own responsibilities.
- Security audits: Regular checks are carried out to find and address platform security vulnerabilities.
- Data Handling Training: Employees who work with data are provided with training on personal data protection.
No security measure can be 100% guaranteed. However, we take every reasonable precaution available to us. If a security breach is discovered, affected players will be notified within the legally required timeframe.
Section 6 — Data Retention Period
We retain your personal data in accordance with the following policy:
- For as long as your account is active — your personal data is retained for the entire period your 678pet account remains open and you continue to use our services.
- After account closure — data may be retained for a defined period as required by legal obligations and record-keeping requirements.
- Financial transaction records are retained and protected in accordance with legal requirements.
- Data related to a completed matter will be deleted once that matter is closed and the data is no longer needed.
Section 7 — Players' Rights
As a player using 678pet's services, you have the following rights regarding your personal data:
Right to Access
You can request to view what personal data we hold about you.
Right to Rectification
You can request that any inaccurate or incomplete personal data be corrected.
Right to Erasure
You can request deletion of personal data that is no longer needed once the legal retention period has passed.
Right to Restriction
You can request that data processing be restricted while a correction request is being handled, or when you have objected to certain processing activities.
Right to Data Portability
You can request a copy of your personal data that we hold in a readable format.
Right to Object
You can object to the processing of your personal data for direct marketing purposes.
To exercise any of the rights above, you can contact us by email at [email protected] or through our 24/7 Live Chat. We will handle your request as quickly as possible.
Section 8 — 21+ Requirement
678pet's services are for players aged 21 and above only. We do not knowingly collect or retain personal data from anyone under the age of 21. If we discover that a player is under 21, their account will be immediately suspended and any associated personal data will be deleted.
If you become aware that a minor has submitted personal data on our platform, please contact us immediately at [email protected].
Section 9 — Policy Updates
We may update this Privacy Policy from time to time as needed. When changes occur:
- The "Last Updated" date at the top of this page will be revised
- For significant changes that materially affect players' rights, players will be notified in advance by email
- Continued use of 678pet's services after any updates will be taken as acceptance of the revised policy
Players are encouraged to review this policy regularly, and you are welcome to contact us at any time with questions about our practices.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach the 678pet customer support team through the following channels:
- 24/7 Live Chat: Contact us in Burmese through the Live Chat button on the service platform
- Email: [email protected]
When contacting us by email for personal data requests, please include your player username and a clear description of what you are requesting.